Shipping Policy

Shipping Terms

At Haodental, we strive to process your order quickly, efficiently, and in an environmentally conscious manner, always selecting the most eco-friendly shipping methods available. Below you will find information about our shipping costs and delivery times.

Processing Time
Orders received on weekdays before 11:59 PM will be processed and shipped on the same day. Orders received on weekends or public holidays will be shipped on the next business day. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Costs
At Haodental, we always choose the most environmentally friendly and sustainable shipping option available. The good news is that this sustainable shipping is always free for our customers, regardless of order size or destination country.

Delivery Times by Country
Our estimated delivery times are 5-7 working days, including weekends, for the following countries:

Netherlands: 5-7 working days

Belgium: 5-7 working days

Germany: 5-7 working days

Other countries: 5-7 working days

Please note that these delivery times are estimates and may vary depending on external factors such as shipping partners and possible holidays.

International Shipping
We currently do not offer international shipping outside the EU. We are working on making more shipping options available in the future.

Delays
Although we make every effort to deliver your order within the expected time frame, delays may occur due to circumstances beyond our control, such as customs inspections or increased workload at the shipping services. Haodental is not responsible for delays caused by these external factors.

Tracking Information
After your order has been shipped, you will receive an email with tracking information so you can monitor your package.

Lost or Damaged Packages
If your package arrives damaged, please contact us immediately at support@haodental-uk.com with photos of the damage. For missing packages, please check the tracking information and contact the delivery service. We are always here for you and are happy to help.