Refund Policy

How It Works

We strive to ensure your satisfaction with every purchase from Haodental. Should you be dissatisfied with your purchase for any reason, we are pleased to offer you the possibility to return the product.

Return Conditions:

Items should preferably be returned in their original packaging

Return requests must be submitted within 14 days of receiving the order

After approval, you have 7 days to ship the product

Return shipping costs are borne by the buyer

1.Registration
Returns can only be reported within the first 14 days after receiving your order. Please include in your email:

Reason for return

Order number

Name/address details as specified on the order
Please ensure the product is returned in its original condition/original packaging
Register returns at: support@haodental-uk.com

2.Packaging
Pack your goods securely. Don't forget to remove or cover the old shipping label. Instructions:

Package the parcel exactly as you received it

Ensure the package is packed to arrive undamaged at Haodental

Print the delivery note and include it with the return

Paste the return label over the old shipping label

3.Shipping
Submit the package at a post office. Please keep your receipt until we have processed your return. You are responsible for the shipment and ensuring the return package reaches us properly! We cannot assume responsibility if your package is not properly registered and doesn't reach us.

Complete Return Address (Ship only after approval):
Recipient: PATAC GMBH-LY-FXGJ
Address: Halskestraße 22-26 Halle A4+A5
City: Ratingen
State: North Rhine-Westphalia
Postal Code: 40880
Country: Germany

4.Refund
After receiving your return, we will check the products for any damage and/or signs of use. If everything is in order, we will refund the purchase price within 5 working days via the original payment method.

Important Note:
Pack the item carefully and, if possible, in the original packaging. Ensure the package is properly packed and sealed. You are legally obligated to handle the product carefully to avoid damage. Haodental reserves the right to claim compensation for product damage caused by insufficient packaging. This means we are forced to charge additional costs if the product shows signs of use. If you have questions about our return conditions, please feel free to contact us. We're happy to help!