Privacy Policy
Last update: March 19, 2025
This Privacy Policy describes how UK Haodental (the "Site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit haodental-uk.com (the "Site"), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, regardless of whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect information as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information collected about you to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal data do we collect?
The type of personal data we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information We Collect Directly From You
The information you directly provide to us through our Services may include:
- Contact details – including your name, address, phone number, and email address.
- Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information – including your username, password, security questions, and other information used for account security.
- Customer support information – including the information you include in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide specific information about yourself directly to us. You may choose not to provide this information; however, this may result in your inability to use or access these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies("Cookies") Usage data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information Received from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, for example:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments, fulfill your orders, and provide you with the products or services you request, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also refer to the section below titled "Third-Party Websites and Links".
How We Use Your Personal Data
- Provision of products and services. We use your personal data to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account.
- Marketing and Advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional communications via email, SMS, or mail, and showing you advertisements for products or services. This may include using your personal data to better tailor the Services and advertising on our Site and other websites. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Article 6(1)(f) of the GDPR.
- Security and Fraud Prevention. We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account login credentials. We strongly recommend that you do not share your username, password, or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers pursuant to Article 6(1)(f) of the GDPR.
- Communication with You and Service Improvement. We use your personal data to provide you with customer support and to improve our services. This is based on our legitimate interest in being able to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with the operation of our Shopify store can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (based on our legitimate interest in managing, improving, and optimizing the Services). We may also permit third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default. However, you can configure your browser to remove or reject cookies through the browser controls. Please note that removing or blocking cookies may affect your user experience and could result in some services, including certain features and general functionalities, not working properly or becoming unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Data
Under certain circumstances, we may disclose your personal data to third parties for the purpose of fulfilling contracts, for legitimate purposes, and for other reasons covered by this Privacy Policy. These circumstances may include:
- With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide you with services and to advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
- When you instruct, request, or otherwise provide us with your consent to share specific information with third parties, such as to send you products or through your use of social media widgets or login integrations, and this is done with your consent.
- With our subsidiaries or otherwise within our corporate group, based on our legitimate interest in operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to fulfill all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal data about users for the purposes outlined above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data".
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose this information without your consent or for the purpose of inferring your personal data.
Third-Party Websites and Links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We make no warranty or assumption of responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public locations—including information you share on third-party social networking platforms—may also be viewable by other users of the services and/or users of those third-party platforms, with no restriction on how such information is used by us or third parties. The inclusion of such links by us does not automatically imply endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
English: Data of children
The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the details provided below to request the deletion of such data.
As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" (as these terms are defined under applicable law) the personal data of individuals under 16 years of age.
Safety and Storage of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure during transmission. We advise against using unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under specific circumstances. In certain cases, we may decline your request to the extent permitted by law.
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Right of Access/Information: You may have the right to request access to the personal data we have stored about you, including details about how we use and share your data.
- Right to Deletion: You may have the right to request the deletion of personal data we have stored about you.
- Right to Rectification: You may have the right to request the correction of inaccurate personal data we have stored about you.
- Right to Data Portability: You may have the right to receive a copy of the personal data we have stored about you, and under certain circumstances and with specific exceptions, to request the transfer of such data to a third party.
- Right to Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to Object: If we reject your request, you may have the right to appeal our decision. This can be done by directly responding to our rejection notice.
- Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.
You may exercise these rights as indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account details, to verify your identity before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized representative to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof that you have authorized them to act on your behalf. Additionally, we may need to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us through the contact details listed below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.
International users
Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data will also be processed by staff, external service providers, and partners in these countries.
When transferring your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is being transferred to a country that has been deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email us at support@haodental-uk.com
Under applicable data protection laws and unless otherwise expressly stated, we are the data controller for your personal data.